Custom Order Policy
All Custom Orders involve a rigorous communication process. Spun Sugar Beadworks LLC strives to assure that all Custom Orders meet and exceed the customer's expectations.
Please contact us at SpunSugarBeadworks@gmail.com to discuss Custom Orders. In General, our Custom Order Policy is as follows:
1. Discussion with Customer regarding their Custom Order request.
2. Price Quote will be researched and emailed to Customer. (Extras will increase the price quote.)
3. Rush Orders will incur additional fees. (Due to having to rush order supplies from our wholesalers and suppliers, if needed)
4. Once the Price Quote is accepted by the Customer, a Custom Jewelry Work Agreement will be drafted and emailed to the Customer. This agreement assures that both Spun Sugar Beadworks LLC and the Customer have the same expectations. Customer must accept the terms of the Custom Jewelry Work Agreement before the process moves forward.
5. All Custom Orders must be paid in full before supplies are ordered (if needed) and work begins.
By consenting to these Custom Ordre terms and conditions you hereby understand that the items you are ordering are one of a kind, hand-made, made-to-order items that are created in our studio specifically for you. These items take time to create and are typically completed between 2-4 weeks after your order is placed. Once your order is placed and the design is agreed upon, we do not allow alterations to sizing, material or images, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to. Please do not place Custom Orders if you do not agree to these terms.
Policy on ‘Change of Mind’
Spun Sugar Beadworks LLC is not obliged to refund, credit or exchange a customer's purchase where the customer changes his/her mind about the necessity or suitability of their purchase. We do not allow refunds on Custom Orders due to impatience or in the event of unforeseen circumstances. However, in keeping with Spun Sugar Beadworks LLC's policy of customer satisfaction, we may offer an exchange or credit voucher at the sole discretion of Company Owner.
What User Data We Collect:
When you visit the website, we may collect the following data:
• Your IP address.
• Your contact information and email address.
• Other information such as interests and preferences.
• Data profile regarding your online behavior on our website.
Why We Collect Your Data:
We are collecting your data for several reasons:
• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find interesting.
• To contact you to fill out surveys and participate in other types of market research.
• To customize our website according to your online behavior and personal preferences.
Safeguarding and Securing the Data:
Spun Sugar Beadworks LLC is committed to securing your data and keeping it confidential. Spun Sugar Beadworks LLC has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Links to Other Websites:
Restricting the Collection of your Personal Data:
Thank you for purchasing a Spun Sugar Beadworks product!! We strive for you to be completely happy with every purchase that you make from Spun Sugar Beadworks!
General Purchases: In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition in which you received it and undamaged in any way.
Custom Orders: Custom Orders are not eligible for return or refund. These items are one of a kind, and in most cases, the creation process consists of close contact with the customer from concept through completion. Please contact Candida Castleberry at SpunSugarBeadworks@gmail.com for any questions or concerns regarding this Custom Order Return policy. See Custom Order Policy above.
Subscriptions: Subscriptions may be cancelled via this website. Once purchased, a Subscription cannot be returned for refund, but the subscription can be terminated before the next scheduled month. (Example: If a subscription is purchased in January, then the January item will be shipped to the Customer. The Customer can cancel the subscription anytime before the February charge is processed, and they will not receive February's item or any subsequent items.)
After we receive your returned item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions, then feel free to contact our customer support team at SpunSugarBeadworks@gmail.com.
Terms and Conditions
Please read these terms and conditions ("terms and conditions", "terms") carefully before using www.SpunSugarBeadworks.com website (“website”, "service") operated by Spun Sugar Beadworks LLC ("us", 'we", "our").
Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Spun Sugar Beadworks LLC only grants use and access of this website, its products, and its services to those who have accepted its terms.
You must be at least 13 (thirteen) years of age before you can use this website. By using this website, you warrant that you are at least 13 years of age and you may legally adhere to this Agreement. Spun Sugar Beadworks LLC assumes no responsibility for liabilities related to age misrepresentation.
You agree that all materials, products, and services provided on this website are the property of Spun Sugar Beadworks LLC, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute Spun Sugar Beadworks LLC’s intellectual property in any way, including electronic, digital, or new trademark registrations. You grant Spun Sugar Beadworks LLC a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.
By visiting this website, you agree that the laws of the State of Georgia, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Spun Sugar Beadworks LLC and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court (State of Georgia), and you consent to exclusive jurisdiction and venue of such courts.
You agree to indemnify Spun Sugar Beadworks LLC and its affiliates and hold Spun Sugar Beadworks LLC harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.
Limitation on liability
Spun Sugar Beadworks LLC is not liable for any damages that may occur to you as a result of your misuse of our website. Spun Sugar Beadworks LLC reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between Spun Sugar Beadworks LLC and the user, and this supersedes and replaces all prior agreements regarding the use of this website.